Company Services
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Service Desk
One can simply not under-estimate how important a good quality service desk is. It is of little use to have a great sales team or a fantastic delivery organization, as long as your service desk is not functioning well. A good Service Desk improves a company's satisfaction by managing IT costs and by communicating effectively and efficiently with each end user. Service Desk, being the first point of contact for every organization's IT needs, serves as the nerve centre for business in many organizations. Acumenz's Service Desk solutions give customers access to highly-skilled and multi-lingual pool of support staff for reporting incidents, raising service requests and resolving technical queries via one single point of contact. Our Service Desk expertise combined with mature processes provides a leading edge to our customers.
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Your Challenges
∎ You need to maintain a high quality service desk realizing that they are the first part of the organization your customer will be in contact with
∎ You need to deliver 24x7 support
∎ You need to deliver multiple languages
∎ Finding an IT services partner that will deliver a consistent, high quality service with a clear focus on the end-user experience at a competitive price.
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Some of the Service Desk support services we provide include:
∎ English language support
∎ Latin American and European language support
∎ First line support
∎ Second line support
Business Value
∎ You need to maintain a high quality service desk realizing that they are the first part of the organization your customer will be in contact with
∎ You need to deliver 24x7 support
∎ You need to deliver multiple languages
∎ Finding an IT services partner that will deliver a consistent, high quality service with a clear focus on the end-user experience at a competitive price.
Cost reduction:
∎ On-going cost reduction of incident resolution through the implementation of knowledge management tooling
∎ Use of the right level of operative in a combined resources model
∎ Very flexible in terms of providing support for different locations and time-zones. We easily integrate into and work autonomously or as a part of your organization. We are therefore able to fit in your mix of on-site, on-shore, near-shore and off-shore model
Innovation:
∎ Engagement management ensures continual improvement and alignment with evolving business requirement
